Decision management

Decision management, also known as Enterprise Decision Management (EDM) or Business Decision Management (BDM) entails all aspects of designing, building and managing the automated decision-making systems that an organization uses to manage its interactions with customers, employees and suppliers. Computerization has changed the way organizations are approaching their decision-making because it requires that they automate more decisions, to handle response times and unattended operation required by computerization, and because it has enabled "information-based decisions" - decisions based on analysis of historical behavioral data, prior decisions, and their outcomes.