危机事故处理（英文：Critical incident technique，缩写CIT）是一套进程用于职业分析。优点在于与职业相关性高，记录便于收集（因为是直接观察）。缺点在于报告不全面，不能推广到普遍。

The Critical Incident Technique (or CIT) is a set of procedures used for collecting direct observations of human behavior that have critical significance and meet methodically defined criteria. These observations are then kept track of as incidents, which are then used to solve practical problems and develop broad psychological principles. A critical incident can be described as one that makes a contribution—either positively or negatively—to an activity or phenomenon. Critical incidents can be gathered in various ways, but typically respondents are asked to tell a story about an experience they have had.