And why hadn't anyone advised us that the travel agency can't refund your money unless the tour operator can get the passengers' fees back from the reserved hotels, the tour boat's company and so on?

而且为什么没人告诉我们如果操作员不能从预定的宾馆、游船公司之类的地方把游客的钱要回来的话，旅行社是不能退款的？