CERS

CERS (Centre for Relationship Marketing and Service Management) is a research- and competence centre at the Hanken School of Economics in Helsinki, Finland. The centre operates in conjunction with the department of marketing, and specialises in research on service management and relationship marketing. There are currently 13 senior researchers and 35 doctoral students associated to CERS, of which one third are acting as full-time researchers. The centre is a part of the Helsinki Business Campus