Jamal Malik, the call centre worker from Mumbai...

孟买客服中心的员工杰默马利。

And I said c) being kept on hold by a call centre.

我选的C. 打不通电话。

Was it: a) a call centre worker? b) a bartender? or, c) a traffic warden?

是a)呼叫中心的工作人员? b)酒保? 还是c)交通管理员?

I'll go for c) being kept on hold by a call centre because that's very annoying.

我选C. 打不通电话，因为这件事情真的很烦人。

One result is that the call centre staff can answer enquiries faster and more effectively, so there are now far fewer repeat calls.

其中一个结果是，呼叫中心的工作人员可以更快更有效地回答咨询问题，所以现在重复呼叫的次数要少得多。

For low-wage employees in restaurants and call centres, predictability is much more important than flexibility.

对于餐厅和呼叫中心的低薪员工来说，可预测性比灵活性重要得多。

Was it: a) a call centre worker?

是：a) 呼叫中心工作人员吗？

Beth I think the answer might be a call centre worker.

贝丝 我认为答案可能是呼叫中心工作人员。

' He also thinks that AI chatbots will oust most call centre staff within a decade.

他还认为人工智能聊天机器人将在十年内取代大多数呼叫中心员工。

Rubbish is taken to places called recycling centres, where it is put into different groups.

垃圾被带到称为回收中心的地方，在那里被放入不同的组。

Beth I guessed it was a job I've done myself - working in a call centre.

贝丝 我猜这是我自己做的工作——在呼叫中心工作。

A host of studies confirm this covering a wide range of business settings: branch banks, retail stores, real estate agencies, factories, call centres. . . to name but a few.

大量的研究证明了这点，其中包括许多商业背景：银行分行、零售店、房地产中介、工厂、电话中心...... 这里只列举几例。

Now, when you book your test, and nowadays you can book online, or you can call your local test centre, that's going to be either IDP or the British Council.

如果你报名参加考试，现在你可以在线报名，或者你可以打电话给你当地的考试中心，要么是 IDP，要么是英国文化协会。

So, most call centres and customer service positions train their employees to smile while they're speaking, because they say that we can hear your smile.

因此，大多数呼叫中心和客户服务职位都会训练他们的员工在说话时微笑， 因为他们说我们能听到你的微笑。

Being polite is always important, but it's especially important if you have a job in a call centre or in any customer service oriented position.

保持礼貌总是很重要，但如果您在呼叫中心或任何面向客户服务的职位上工作， 这一点尤其重要。

And you are right. Yes, the survey found that being kept on hold by a call centre, particularly for a long time, was the thing most likely to make people angry.

回答正确。调查显示，最让人们生气的是一直打不通电话，尤其是很长时间都打不通。

Debt call centres, typically the kind of calls that they're getting from people, they've been struggling with problem debt for more than a year to two years sometimes.

债务呼叫中心， 通常是他们从人们那里接到的那种电话，有时他们已经在一年多到两年的时间里与问题债务作斗争。

And so you're just through to a general call centre where people are telling you to have a nice day, which is really not what you want in those situations.

因此，您刚刚接通了一个综合呼叫中心， 人们告诉您祝您度过愉快的一天，在这种情况下， 这确实不是您想要的。

Financial institutions were among the first to offshore their back office operations, with call centres and IT services moving to countries such as India and the Philippines, part of the trend for businesses and economies to globalize.

金融机构是最早将其后台业务离岸的机构之一，呼叫中心和 IT 服务转移到印度和菲律宾等国家，这是企业和经济全球化趋势的一部分。