企业流程再造（BPR）是一种战略管理工具，最早诞生于1990年代早期。注重分析、设计企业内的工作流程和过程。BPR的目标是帮助企业从根本上，重新思考怎幺样工作，以便根本上地提高客户服务，削减运营成本，成为世界级竞争者。在1990年代，全球500强企业中有超过60%的公司启动了企业流程再造，或者有计划进行该方法。

企业流程再造帮助公司彻底地重新塑造工作流程。根据Davenport（1990），商业流程是一系列逻辑上有联系的完成特定商业结果的任务。商业流程再造注重全盘实现商业目标，研究商业流程与目标的关系，鼓励全面的流程塑造，而不是优化一些次要的流程。

Business process re-engineering is a business management strategy, originally pioneered in the early 1990s, focusing on the analysis and design of workflows and business processes within an organization. BPR aimed to help organizations fundamentally rethink how they do their work in order to dramatically improve customer service, cut operational costs, and become world-class competitors. In the mid-1990s, as many as 60% of the Fortune 500 companies claimed to either have initiated reengineering efforts, or to have plans to do so.