As Hagel notes, Brynjolfsson and McAfee indeed touched on this point in their book.

正如 Hagel 所指出的，Brynjolfsson 和 McAfee 在他们的书中确实提到了这一点。

A paper by Erik Brynjolfsson of Stanford University and colleagues examines customer-support agents.

斯坦福大学的 Erik Brynjolfsson 及其同事撰写的一篇论文研究了客户支持代理。

And yet, John Hagel, author of The Power of Pull and other books, says Brynjolfsson and McAfee miss the reason why these jobs are so vulnerable to technology in the first place.

然而，《拉力的力量》和其他书籍的作者 John Hagel 说，Brynjolfsson 和 McAfee 忘记了为什么这些工作本身就如此容易受到技术影响。

This argument has attracted a lot of attention, via the success of the book Race Against the Machine, by Erik Brynjolfsson and Andrew McAfee, who both hail from MIT's Center for Digital Business.

由于来自麻省理工学院数字业务中心的 Erik Brynjolfsson 和 Andrew McAfee 所著的《与机器竞赛》一书的成功，这一论点引起了很多关注。