Ideally, you would want to be able to see the client in person or on a virtual call so that you can see what their form looks like.

理想情况下，你会想面对面或通过线上通话看到客户。

One other thing that we found that's fascinating is that where you think that maybe having a neutral face on a virtual call is the best thing to do, it actually works against you.

我们发现的另一件令人着迷的事情是，你认为的在虚拟通话中保持面无表情是最好的做法，但它实际上对你不利。

So what we try to teach people that do a lot of virtual calls is to at least not in acknowledgement smile, use your eyebrows to express agreement or surprise, but avoid a neutral face.

所以我们试图教经常进行虚拟通话的人不仅至少要打招呼式地微笑，用眉毛表示同意或惊讶，还要要避免面无表情。