Shippers who feel they are being overcharged have the right to appeal to the federal government's Surface Transportation Board for rate relief, but the process is expensive, time-consuming, and will work only in truly extreme cases.
如果客户感到他们被多收费,他们有权上诉到联邦政府的“陆路运输局”以争取价格下调。但这个过程耗财、耗时,并且只有在真正极端特殊的情况下才有作用。