The screen prompts consumers to call a customer service number, which is also overwhelmed.

屏幕提示消费者拨打消费者服务电话，但实际上电话也已经打爆了。

Have you ever visited a customer care website or phoned a freephone customer service number?

你曾经打开过客户服务的网站吗，或是打过免费的顾客服务热线？

But starting last year and continuing on to this year, just the sheer volumes are increasing our capacity to be able to service these numbers of people.

但从去年开始一直持续到今年，仅仅是庞大的数量就增加了我们为这些人提供服务的能力。