微软在推出的游戏主机Xbox360后，众多用户曾向微软方面投诉游戏主机经常出现不同程度的故障，而且概率偏高，有调查显示，早期版本Xbox360返修率高达68% ，而最近的报告指出故障机率还是有33%。

微软随后将游戏主机三红故障部份保修期由一年延长至三年，但其他故障问题仍维持在一年保修。微软声称将于新推出的版本主机改进制造工艺。

2009年9月SquareTrade统计数据最新报告指出，即使完全忽略三红问题只计算其他故障，Xbox360的故障率仍然远超过Wii与PS3。

The Xbox 360 video game console is subject to a number of technical problems and failures that can render it unusable. However, many of the issues can be identified by a series of glowing red lights flashing on the face of the console; the three flashing red lights (nicknamed the "Red Ring of Death" or the "RRoD") being the most infamous. There are also other issues that arise with the console, such as discs becoming scratched in the drive and "bricking" of consoles due to dashboard updates. Since its release on November 22, 2005, many articles have appeared in the media portraying the Xbox 360's failure rates, with the latest estimate by warranty provider SquareTrade to be 23.7% in 2009, and currently the highest estimate being 54.2% by a Game Informer survey.