Ok, may I ask what is the reason for returning these products?

好的。我能不能问一句，您为什么要退掉这些?

But he said he only returns products " when they don't meet my expectation."

但他解释，只有商品不符合期望时他才退货。

If a customer wanted to return a product, for example, that would have to be handled in the software-approved manner.

例如， 如果客户想要退货，就必须以软件认可的方式处理。

If you want to return some products, you can go to the after-sale department, show the receipt and get the refund.

如果您需要退货，您可以前往售后部门，出示收据并获得退款。