Shippers who feel they are being overcharged have the right to appeal to the federal government's Surface Transportation Board for rate relief, but the process is expensive, time-consuming, and will work only in truly extreme cases.

如果客户感到他们被多收费，他们有权上诉到联邦政府的“陆路运输局”以争取价格下调。但这个过程耗财、耗时，并且只有在真正极端特殊的情况下才有作用。

Shippers who feel they are being overcharged have the right to appeal to the federal government's Surface Transportation Board for rate relief, but the process is expensive, time-consuming, and will work only in truly extreme cases.

9. 认为自己被多收费用的托运人有权向联邦政府的地面运输委员会请求减免费率，但这一过程既昂贵又耗时，而且只有在真正极端的情况下才有效。