Make it easy for the other person.

给别人带来便利。

Anger wants the other person to hurt.

愤怒希望对方受到伤害。

What is the other person likely to say?

另一个人可能会说什么？

Do you ever think of the other person?

难道你从来不顾及别人的感受吗？

What did the other person say?

对方有说了些什么吗？

Nod your head when the other person is speaking.

当别人说话时，你要点头。

Be open to what the other person might say.

要善于接受对方可能说的话。

You were like this other person.

你当时就像变了个人。

One is to acknowledge what the other person is saying.

一个是承认对方所说的话。

These terms make the other person feel loved and special.

这样会使对方感受到特殊的爱。

Try to see things from the other person's perspective.

试着从别人的角度来看问题。

Turn that other person from an adversary into a partner.

把对方从对手转变为伙伴。

" Will you carry me and three other persons to Liverpool" ?

" 您愿意送我到利物浦吗？我们一共四个旅客。"

In context where they would have wounded the other person.

也因此，会让对方看不见自己善意的出发点 -- 这原本是导向原谅的关键。

So where are you going to find this other person?

那么你到哪里去找这个人呢？

Pay attention and make sure the other person knows it.

仔细倾听，而且要确保对方明白你在用心倾听。

And what provision have you made for other essential persons?

你为其他重要人员又做了什么准备呢？

Add a call-to-action to explain what you need the other person to do.

4，要求行动，解释你需要他人做什么。

Achieving your personal goals and keeping a good relationship with the other person.

实现个人目标的重要性以及与他人关系的重要性。

For you to win, the other person does not have to lose.

你赢了别人不用输。