Despite the training, accents often get in the way, says the developer Sharath Narayana.

开发者莎拉斯·纳拉亚纳说，尽管接受了培训，但口音经常会成为障碍。

Despite this training, accents often get in the way, says the developer Sharath Narayana.

开发者 Sharath Narayana 说，尽管接受了这种培训，但口音经常会成为障碍。

Her father is Indian billionaire N.R. Narayana Murthy, creator of the technology company Infosys.

她的父亲是印度亿万富翁纳拉亚纳·穆尔蒂，印孚瑟斯科技有限责任公司的创始人。

The difference can be subtle, but Narayana says it is helping call center workers avoid abuse.

区别可能很细微，但纳拉亚纳表示，它正在帮助呼叫中心的工作人员避免辱骂。

Narayana Murthy, the co-founder of Infosys, was a former leftist who found himself on the wrong side of the Bulgarian police.

印孚瑟斯（Infosys）的联合创始人纳拉亚纳·穆尔萨（Narayana Murthy）曾经是站在保加利亚警方反方的左派。

Narayana says that of the workers with the optional Santa system installed, 97% of them are choosing to use it every day.

Sharath Narayana 说，在安装了可选 Santa 系统的员工中，有 97% 的员工选择每天使用它。

Narayana himself once worked in such a center, and although he doesn't excuse the behavior of callers, he says he understands what's going on.

纳拉亚纳自己也曾在这样的中心工作过，尽管他不是为来电者的行为开脱，但他说他理解正在发生的事情。

Narayana is a co-founder of California-based Sanas AI, whose technology can adjust the way a speaker sounds with the goal of making an accent more relatable.

纳拉亚纳是总部位于加利福尼亚州的Sanas AI的联合创始人，其技术可以调整扬声器的发音方式，目的是让口音更容易让人接受。