A few years ago after I wrote an article about civility at work, one reader responded that I didn't get it because sometimes you have to fire people and some people need a kick in the butt.

几年前，在我写了一篇关于工作中的文明礼貌的文章后，一位读者回应说我不明白， 因为有时你必须解雇一些人， 而有些人需要踢屁股。