But if there's one thing that triggers widespread employee frustration, it's an IT transformation project gone wrong, where swollen expectations have been popped and a long list of promised efficiencies have been reversed.

但是，如果有一件事引发了员工的普遍不满，那就是信息技术改造项目出了问题。满满的期望被打破，一长串提高效率的承诺被推翻。