IT Service Management Forum

The IT Service Management Forum (itSMF) is an independent, internationally, not-for-profit organization of IT Service Management (ITSM) professionals worldwide. Around the operation of IT services the itSMF collect, develop and publish “best practice”, supports education and training, discuss the development of ITSM tools, initiate advisory ideas about ITSM and held conventions. The itSMF is concerned with promoting ITIL (IT Infrastructure Library), Best Practice in IT Service Management and has a strong interest in the international ISO/IEC 20000 standard. The itSMF publishes books covering various aspects of Service Management through a process of endorsing them as part of the itSMF Library. The itSMF is a brand and trademark with a focused vision and goal, which is often copied by partners, members, local chapters and other.