Yeah, they fall under this umbrella - you've probably heard the term - income-driven repayment or IDR.

好，这些还款计划属于这个范畴——你可能听说过这个术语——收入驱动型还款(IDR)。

Those won't do anything for borrowers who've been hurt by IDR's past problems.

对于那些因收入驱动型还款的问题而受到伤害的借款人来说，这些都不会起到任何作用。

For example, servicers are supposed to track IDR payments so they can obviously tell borrowers when they qualify for a debt cancellation.

例如，服务机构应该跟踪收入驱动型还款计划的支付情况，这样他们就可以明确地告诉借款人他们什么时候有资格取消债务。

And, Rachel, by its job, Foxx says the department never actually gave servicers clear, consistent guidance on how to manage IDR.

而且，瑞秋，就部门工作而言，福克斯表示，该部门实际上从未就如何管理收入驱动型还款向服务机构提供明确、一致的指导。

So NPR obtained internal Education Department documents, including a review the department did back in 2016, right before the election, of its student loan servicers and how they were handling IDR.

NPR获得了美国教育部的内部文件，包括教育部在2016年大选前对其学生贷款服务机构的报告，以及服务机构如何处理收入驱动型还款计划的报告。

But this review found that several servicers didn't even have IDR payment counters, so it was up to borrowers to call and ask and trigger the servicer to manually go back through two decades of records.

但这一报告发现，一些服务机构甚至没有收入驱动型还款的支付计数记录，因此，这取决于借款人打电话、询问、激发服务人员手动查看20年的记录。