So for example, your email software stops working.

因此，例如，您的电子邮件软件停止工作。

Then he asked if I had run any diagnostics on the email software and if I was able to connect to the web.

然后他问我是否对电子邮件软件进行了任何诊断，以及我是否能够连接到网络。

Well, you can also send email online with your email account, let's just say, so a workaround would be to use the Internet browser to send email until you can get your email software program fixed.

好吧，您也可以使用您的电子邮件帐户在线发送电子邮件，这么说吧，所以一个解决方法是使用 Internet 浏览器发送电子邮件， 直到您的电子邮件软件程序得到修复。